Thomas Charlton

Thomas Charlton

Solution Designer | Product & Delivery | B2B SaaS

I turn real business needs into practical software and AI solutions.

Open to roles where problem-solving, communication, and execution matter.

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About

I work with founders, operators, and domain experts to uncover what actually matters in their day-to-day work, then translate those needs into systems that can be built, deployed, and adopted.

I'm strongest in discovery, requirements translation, and delivery — bridging the gap between non-technical stakeholders and technical execution.

A background in customer-facing and commercial environments means I'm comfortable leading conversations, asking direct questions, and aligning solutions to real incentives — not just written requirements.

What I Do

Problem → Solution Thinking

I work backwards from the business problem, clarify constraints early, and strip solutions down to what meaningfully moves the outcome.

AI as Leverage, Not Magic

I use AI to increase speed, automate workflows, and test ideas quickly — not to over-engineer or build novelty tools.

Products That Get Used

I prioritise clarity, robustness, and real-world adoption over theoretical completeness or visual polish alone.

Selected Projects

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LureAI

Web Application

An agency managing multiple Meta accounts needed a way to handle engagement at scale, understand whether engagement was converting into outcomes, and reduce operational overhead tied to manual processes.

Next.jsSupabaseOpenAIStripeMeta Webhooks
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Otti

Mobile App
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A pediatric sleep consultant with growing demand needed a way to productise her expertise, extend her reach, and create a scalable offering without being limited by one-to-one consultation time.

React NativePythonLangChainSupabaseRevenueCatGoogle CloudGemini
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Flipped Burger Co

Online Ordering System

An independent takeaway business was losing ~20% of every order to high-commission delivery platforms like Just Eat and needed a way to capture customers directly, reduce commission costs, and own their customer relationships.

WordPressWooCommerceAirtableTwilioPayment Integrations

How I Work

I'm strongest when:

  • the problem is ambiguous
  • speed and clarity matter
  • trade-offs must be made explicitly

I work best by:

  • defining constraints early
  • deciding what not to build
  • shipping small, reliable iterations
  • staying close to users and operators

My background in sales means I'm comfortable:

  • speaking directly with users
  • handling objections and feedback
  • being accountable to outcomes
  • adjusting quickly when assumptions meet reality
Thomas presenting at Tech Startup Sunderland

Tech Seeds 2025